Refund Policy for Klesso

Effective Date: 23 June, 2025

At Klesso, we’re committed to delivering a high-value AI-powered content generation experience. This Refund Policy explains how we handle payments, cancellations, and refund requests.

1. No Refunds on Subscriptions

All payments made for Klesso subscriptions are non-refundable. This includes:

• Monthly or annual subscription fees

• Unused time or features within a billing cycle

• Accidental upgrades or user mistakes

• Downgrades during an active billing period

Once a subscription is purchased, the sale is final.

2. Subscription Renewals

Subscriptions are billed in advance and automatically renew unless canceled before the renewal date.

• You can cancel your subscription anytime from your account dashboard.

• Cancellation will stop the next billing cycle, but no refunds will be issued for the current period.

3. Exceptional Circumstances

We may issue a refund under the following rare conditions:

• You were charged twice for the same period

• You were charged after successfully canceling before renewal

• There was a platform-wide service outage for more than 72 consecutive hours

To request a refund in these cases, email us with the relevant details (see Section 5).

4. Chargebacks

Initiating a chargeback without contacting us first may result in immediate account suspension.

We encourage users to contact our support team to resolve any billing issues amicably.

5. Contact for Refund Requests

To request a refund under an exceptional case, contact:

📧 hello@klesso.com
Subject: Refund Request – [Your Account Email]

Include the following:

• Your account email

• Date and amount of charge

• Reason for the refund request

• Any supporting information (e.g., screenshots)

We typically respond within 3–5 business days.

6. Policy Updates

We reserve the right to update this Refund Policy at any time. Updates will be posted on our website, and your continued use of Klesso indicates acceptance.